Professor Liz Stokoe will share insights from research in high stakes settings that are about persuasion, resistance and decision-making. The aim is for mediators and other professionals to better understand the communication practices that work to persuade, overcome resistance and share decision-making when the parties are emotional and the conflict is high: life support treatment, suicide and crisis negotiation, and health-and-safety conversations.
What professionals do that cause conflict and resistance
What communication strategies work in stressful conversations with emotional parties
Why we’re wrong about rapport
Which verbs lead to engagement in high stakes settings
Why every word matters
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